-Leaking/running toilet -Broken water pipe (including between the main and the meter)
-Water Softener Problems
WHAT CAN I DO IF MY BILL IS UNUSUALLY HIGH?
Often the Town will detect unusually high water bills during the meter reading process. If we have not already contacted you about a high water bill, call us (540-687-5152) to schedule a re-read and/or meter check. We can also download your usage history for a 30 day period to help you detect the source (only if you have a newer meter) if the meter reading is determined to be accurate. As a reminder, property owners are responsible for all private water lines from the public main to, and inside, the residence.
If you identify a leak and have it repaired and if you provide proof of a repair within ten (10) days of the discovery of the high water bill to the Town Treasurer, we can give you an adjustment on your bill (only one adjustment allowed in a 3 year period).
-Watering the lawn/landscaping -An open outdoor spigot -Filling a swimming pool
-Kids home from school/guests -Water cooled air conditioners -Power washing your house/deck
-Construction project that involves the use of water
-Running the water to avoid freezing water pipes during cold weather
Unusually high water bills are often caused by a leak or change in water use. The chart below demonstrates how much water can be lost as a result of something as simple as a leaking water faucet.